The Benefits of choosing an MSP That Keeps Services In-House

In today's IT landscape, where an estimated 60% of MSPs outsource critical services to third-party vendors, growing companies face a crucial decision when selecting their managed IT partner. While many providers rely on external contractors for core functions like security monitoring, help desk support, and network management, NOTICS stands apart by maintaining complete in-house control over all our services.

‍

Here's why this fundamental difference is a game-changer for businesses like yours:

1. Enhanced Security and Compliance

Data Security First: When MSPs outsource services, your sensitive data often passes through 3-4 different third-party vendors, dramatically increasing security risks and compliance complications. By managing all 18+ services in-house, NOTICS ensures complete control over security protocols. Your business data never leaves our secure ecosystem, and it's handled exclusively by our thoroughly vetted, dedicated team members who adhere to rigorous security measures.

Reduced Vendor Lock-in Risks: Industry statistics show that companies working with outsourcing MSPs spend an average of 3-6 months transitioning when a third-party vendor changes or fails. With NOTICS's comprehensive in-house approach, you avoid these disruptions entirely. We maintain full control over our processes and technology stack, ensuring seamless IT management and perfect alignment with your business goals.

2. Tailored User Support

Personalized Service: Outsourced services can feel impersonal and disconnected from your company’s unique needs. An in-house team, however, can develop a deep familiarity with your specific environment and preferences over time. At NOTICS, our dedicated teams build strong relationships with clients, enabling us to offer tailored, proactive support that drives customer satisfaction and loyalty.

Immediate Response Capability: Speed is everything when a technical issue arises. Studies show that MSPs relying on outsourced support (like help-desk) average 2-4 hours of initial response time. When coordination with external providers is involved, delays can multiply. With NOTICS's fully in-house model, our experts respond within minutes, not hours, ensuring rapid resolution and minimal disruption to your business.

3. Improved Response Times

On-Site Support: Unlike MSPs that subcontract field services, leading to unpredictable wait times and inconsistent quality, NOTICS maintains our own team of local technical experts. This means faster deployment, more effective solutions, and better outcomes for your business. Our average on-site response time is under 15 minutes– significantly better than the industry average of 4-6 hours for MSPs using contracted field services.

4. Cost Management and Predictability

Control Over Expenses: Managing services in-house allows NOTICS to maintain stable cost structures, giving our clients the peace of mind that comes from clear, predictable pricing. We also invest in ongoing training and advanced technology internally, ensuring that your company benefits from the latest expertise without incurring extra costs.

Why In-House Matters for Your Growing Business

In an IT services landscape where outsourcing has become commonplace, NOTICS's commitment to maintaining all services in-house sets us apart. This isn't just about IT support—it's about providing a true partnership built on:

• Direct accountability for every aspect of your IT services
• Consistent quality across all support interactions
• Seamless integration between different service areas
• Rapid escalation paths without third-party delays
• Long-term stability in both service and pricing

Our complete in-house approach ensures that every team member working on your systems is a dedicated NOTICS employee, trained in our methodologies and aligned with our commitment to excellence.

‍

Ready to experience the benefits of an in-house MSP? Connect with NOTICS today to learn how we can transform your IT operations and support your business growth.

‍