How Down Water Health Systems Transformed IT with notics

Healthcare runs 24/7. That means the IT behind it can’t take a break either. For Down Water Health Systems, smooth IT operations are critical to keeping patient care moving without delays.

Mike Perryman, their Chief Technology Officer, knows the stakes. A single IT outage in a hospital can put patient safety at risk. That’s why, since 2018, Down Water Health Systems has partnered with notics. The result? A reliable IT foundation across multiple hospitals, stronger security, and peace of mind for every team member who depends on technology to do their job.

On-Site Support That Actually Shows Up

When Down Water Health Systems acquired their first hospital in 2012, they quickly realized something: healthcare can’t wait on a helpdesk ticket. They needed IT experts on the ground, not just voices on the phone. That’s where notics stepped in with a different approach. Instead of sending help only when things broke, notics embedded IT Champions directly into each hospital. These Champions are part of the daily hospital team, fixing issues on the spot, helping staff navigate tech, and making sure systems are reliable during critical moments.

The Role of IT Champions

notics’s IT Champions aren’t outsiders, staff see them as colleagues, not contractors.

• They provide immediate support when issues pop up.
• They help ensure EHR systems, networks, and devices run smoothly.
• They build trust by being consistent, familiar faces who understand hospital workflows.

This hands-on model has been a game-changer, giving Down Water Health Systems the confidence that IT won’t hold back patient care.

Always On, Just Like Healthcare

Hospitals never close. That means downtime isn’t an option. Even when IT Champions clock out, notics’s specialized teams are still monitoring systems around the clock.

• 24/7 monitoring keeps infrastructure stable.
• Cybersecurity and compliance checks ensure HIPAA requirements are always met.
• Proactive fixes prevent downtime before it disrupts care.

notics runs with the same urgency as healthcare itself, because every second counts.

Seamless IT Solutions for Healthcare

Partnering with notics didn’t just add boots on the ground. It created a comprehensive IT support system:

• Electronic Health Records (EHR) management
• Network security and HIPAA compliance
• Cloud and data backup solutions
• Streamlined communication across hospital locations

By taking IT off the hospital leadership’s plate, notics gave them back the bandwidth to focus on what matters most, delivering exceptional patient care.

Results That Speak for Themselves

Since 2018, Down Water Health Systems has seen:

• Faster issue resolution thanks to on-site IT Champions
• Stronger cybersecurity and compliance readiness
• Improved efficiency across multiple hospital locations
• Reliable IT systems that support rather than slow down patient care

Mike, the CTO, puts it simply: “notics has completely changed the way we manage IT. I honestly wouldn’t change a thing about our setup. Their IT Champions feel like part of our team, and I recommend them to any healthcare organization that wants IT they can actually count on.”

The partnership between Down Water Health Systems and notics shows what’s possible when healthcare providers work with the right IT partner. By embedding IT Champions onsite, offering 24/7 IT support, and tailoring solutions for the unique needs of hospitals, notics has helped Down Water Health Systems build a foundation of efficiency, reliability, and trust.

For healthcare leaders searching for a partner who understands the critical role of IT in patient care, notics proves that IT support can be more than a service, it can be a true partnership.